Terms & Conditions

Membership Terms and Conditions

These Membership Terms and Conditions apply to all memberships issued by Netball Australia (ABN 66 003 142 818) (Netball Australia or NA).

1.     Agreement to Terms

a)             By purchasing a Membership (Membership), you agree to be bound by these Terms and Conditions and any other applicable terms and conditions or policies associated with the Membership, as notified to you by NA from time to time.

b)            You agree to be bound by NA’s Privacy Policy and Collection Notice  as amended from time to time and published on NA’s website, accessible here: https://netball.com.au/  

c)             NA reserves the right to  accept or reject any Membership application in its absolute discretion, including where Membership fees are outstanding, and without any requirement to give a reason.

d)            For the purposes of these Terms and Conditions, You or a Member means any person who has been issued with a membership by Netball Australia.

2. Term

Subject to these Terms and Conditions, your Membership commences on the date NA receives your Membership fee and ends on 31 May 2027, unless suspended or terminated earlier in accordance with these Terms and Conditions or otherwise advised by NA.

3. Refunds

a)             Once a Membership has been purchased, subject to these Terms and Conditions and any applicable laws, Memberships are non-refundable.

b)            Nothing in these Terms and Conditions excludes, restricts, modifies or limits the non-excludable guarantees and rights granted to consumers under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Laws.

4. Communications

a)             You consent to receiving Membership communications and marketing communications from NA in accordance with NA’s Privacy Policy and Collection Notice.

b)            You may opt out of marketing communications at any time in accordance with applicable law and NA’s Privacy Policy.

c)             It is the Member’s responsibility to ensure that the personal contact details associated with their Membership are accurate and up to date.

d)            NA accepts no responsibility for communications that are not received due to a Member’s contact details being incorrect or not current or due to a Member’s privacy settings.

5. Complaints Process

a)        Any complaint regarding a Membership must be submitted in writing to NA’s Membership Team via membership@netball.com.au.

b)       NA will acknowledge receipt of the complaint within fourteen (14) business days and will use reasonable endeavours to resolve the complaint within fourteen (14) business days of receiving all relevant information.

c)        NA’s determination of any complaint is final and binding subject to any rights at law.

6. Non-Transferability

a)             Membership cards and associated benefits are for personal use only and must not be transferred.

b)            Any unauthorised transfer or lending of a Membership card constitutes a breach of these Terms and Conditions and may result in cancellation of Membership.

7. No Resale or Commercial Use

a)             Memberships and any match tickets or benefits issued to Members must not, without the prior written consent of NA, be resold or offered for resale at a premium, used for advertising, promotion or other commercial purposes, or otherwise used to enhance demand for other goods or services.

b)            NA may cancel any Membership or ticket used in breach of this clause 7 without refund.

8. Identification

a)             You must provide valid and accurate information during the Membership registration process.

b)            NA may request photo identification from a Membership holder to verify identity against the original Membership application.

c)             Failure to provide satisfactory identification may result in cancellation of the relevant Membership.

9. Payment Methods

a)      Membership fees must be paid in full by Visa or MasterCard.

b)     NA facilitates the Membership management and payment system through third party agencies TPF and INTIX.  

10. Membership Categories

a)      For the purposes of purchasing a Membership, where there is an express option for a particular Membership Category to purchase an Adult or a Junior Membership:

A.     “Adult” means any person who is 16 years of age or older on the date that they register for Membership.

B.     “Junior” means any person who is 15 years of age or younger on the date that they register for Membership.

b)     A Member may be eligible for a Concession Membership if they can provide evidence of concession at the time of purchase. Please email a photograph or scanned copy of your valid evidence of concession to membership@netball.com.au. NA has full discretion to accept or reject any application for Concession Membership.

c)      NA Members who purchase a Concession Membership have until 31 October 2026 to provide proof of their concession or they will be automatically charged the full Adult Membership fee.

11. Membership Packages and Benefits

a)      Membership Package means the various classes of membership that NA has made available to purchase (Membership Packages). 

b)     Members acknowledge that the Membership Packages and associated benefits may be subject to change by NA without prior notice.  

c)      NA reserves to right to add or remove Membership types, tiers or benefits without prior notice.

d)     Membership Package benefits vary depending on the Membership Package purchased and may include the following benefits, without limitation and subject to availability:

A.     Exclusive member communications;

B.     Digital membership card;

C.     A 10% discount on selected products at the Netball Shop online, in-store and at pop-up events, subject to any exclusions, limitations and promotional conditions determined by NA from time to time; and

D.     A ‘Member Pack’ as advertised from NA.

e)     If an advertised Member Pack item becomes unavailable, NA may substitute a similar item at its discretion. Delivery timeframes for Member Packs are not guaranteed.

f)       Member Packs can only be sent to a valid postal address located in Australia and are not available to be shipped internationally.

g)     If a Membership Package includes an option for the Member to choose between a Member Pack and an alternative member benefit (such as store credit), a Member with a delivery address outside Australia will receive the alternative member benefit.

h)     NA reserves the right in its absolute discretion to change all or any of any Membership Package details. All Membership Packages are strictly sold subject to availability.

i)        The following Membership Packages may be made available by NA (with pricing to be advertised on the NA website):

Membership Packages

Type	Tier	Benefits	Adult and Junior price Option
Reserved Seat	Insider	·         Premium reserved seating at the Constellation Cup (October 2026) ·         Behind-the-scenes access on game day, including tours and experiences ·         Priority access to purchase tickets to Super Netball Finals, events and ticket releases ·         Member-only experiences with the Australian Diamonds ·         Exclusive content from the Diamonds team ·         $40 merchandise voucher ·         Exclusive member pack ·         First access to travel and hospitality opportunities	Same for all ages
	Courtside	·         Courtside reserved seat at the Constellation Cup (October 2026) ·         Priority access to purchase tickets to Super Netball Finals, events and ticket releases ·         Exclusive member events and experiences ·         Exclusive content from the Diamonds team ·         $20 merchandise voucher ·         Exclusive member pack ·         Member-only offers and rewards	Same for all ages
	Reserved Seat	·         Reserved seating at every Australian Diamonds home match throughout your 12-month membership period  ·         Priority access to purchase tickets to Super Netball Finals, events and ticket releases  ·         Exclusive member events and experiences  ·         Exclusive content from the Diamonds team  ·         $20 merchandise voucher  ·         Exclusive member pack  ·         Member-only offers and rewards	Same for all ages
	Cheer Squad	·         Reserved Cheer Squad seating at the Constellation Cup (October 2026) ·         Be part of the official supporter group ·         Priority access to purchase tickets to Super Netball Finals, events and ticket releases ·         Exclusive member events and experiences ·         Exclusive content from the Diamonds team ·         $20 merchandise voucher ·         Exclusive member pack ·         Member-only offers and rewards	Same for all ages

 

Type	Tier	Benefits	Adult and Junior price Option
Supporter	Supporter	·         Priority access to purchase tickets to Diamonds matches  ·         Invitation to select exclusive member events and experiences  ·         Exclusive content from the Diamonds team  ·         $10 merchandise voucher  ·         Exclusive member pack  ·         Member-only offers and rewards	Same for all ages
	Uni Pass	·         Discounted Australian Diamonds match access ·         Priority ticket purchasing and exclusive student member pricing ·         Invitation to select exclusive member events and experiences  ·         Exclusive content from the Diamonds team ·         $10 merchandise voucher ·         Exclusive member pack ·         Digital member benefits	Same for all ages

 

12. Use of Ticketing Agents

a)      Third-party ticketing agencies facilitate the sale and allocation of tickets to Diamonds, SSN and Pathways matches.

b)     Any queries or complaints regarding ticketing processes (including ticket allocation, seat designation, accessibility requirements or ticket refunds) must be directed to the relevant ticketing agency.

13. Behavioural Expectations

a)      NA has zero-tolerance for Members or supporters who engage in conduct which may reasonably be considered to vilify or discriminate against a person or group of persons on the ground of their race, religion, gender, colour, sexual preference, orientation or identity, ethnicity, age or special ability or disability (or any other category protected by anti-discrimination laws in Australia).

b)     Barracking and supporting Netball is part of the game, however offensive or any behaviour that NA considers to be aggressive (including yelling and swearing when interacting with other members, patrons, venue staff, agents or event staff) will not be tolerated at any time.

c)      Members who consume alcohol at NA events are to do so responsibly. Failure to comply with this requirement may result in removal from a venue.

d)     NA Members are expected to comply with the expectations set out in clauses 13 (a),(b) and (c) above (any other behavioural requirements notified to Members by NA from time to time), at all times and in all forums, including but not limited to face-to-face interactions on match days or any other time via phone, email and on social media. Penalties may apply to Members who breach these terms and conditions, including cancellation or suspension of their Membership without refund.

14. Breach, No Guarantees and Limitation of Liability

a)      In addition to the specific references to termination or suspension of a Member’s Membership set out in these Terms and Conditions, NA reserves its right to suspend (for a period reasonably determined by NA) or terminate a Member's Membership without a refund where that Member has breached these Terms and Conditions.

b)     To the fullest extent permitted by law (without limiting the Australian Consumer Law) NA shall in no circumstance be liable to a Member for any direct or consequential losses or any loss (whether direct or indirect) arising out of the Member’s purchase of or participation in NA Membership, including without limitation from the loss or suspension of the Member’s Membership or the Member’s ability to attend all or any games or enter a venue where a game is occurring, except to the extent the loss is caused by NA’s breach of these Terms and Conditions, its negligence or wilful default.

15. Indemnity

You agree to indemnify NA and its employees, officers and agents in respect of all losses, claims and damages that may be brought against NA or its employees, officers or agents as a direct or indirect result of use of your Membership or attendance at any match, event or function.

16. Variation of these Terms and Conditions

NA may vary these Terms and Conditions from time to time.  Any variations will be published on NA’s website.

17. Governing Law

These Terms and Conditions are governed by the laws of Victoria, and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria.