Frequently Asked Questions

COUGAR MEMBERSHIP FAQs

 

How can I have a reserved seat?
Reserved seats are only assigned to Foundation and Reserved members. All other memberships will provide access to each home game without reserved seating.

 

Does General Membership provide me access to each home game?
Yes, General Membership provides non-reserved access to each home game of the season (excluding finals). Members will also enjoy early entry through door 2, allowing for priority access each game night.

 

Can I use a member's seat if they are not in attendance?
All seats may be utilised by General members or the public. However, if a Foundation/Reserved member arrives, the seat must be vacated for them.

 

Can someone else use my membership?
Only Foundation/Reserved members can transfer their membership via our new Give Back Option, allowing members to provide tickets to families who may not be able to afford them.

 

Can I pick my own seat?
Due to grandstand capacity the CBA will assign all Foundation and Reserved seating to ensure that there are no gaps throughout the grandstand.

 

How can I have seats assigned next to our friends?
All memberships purchased in the one transaction will be seated next to each other (excluding unforeseen circumstances). CBA will accommodate members wanting to sit next to certain people (e.g. friends) where possible. Please email requests to nbl1@cougarfamily.com, noting that requests may not be met due to feasibility.

 

How do I know which seat is mine?
All Foundation and Reserved seat members will receive their seat number via email by February 28, 2025. Seats will have a customised sticker with your name and your membership lanyard will also have your seat number on it!

 

When can I collect my membership lanyard?
Following announcement of reserved seating, CBA will communicate when lanyards are ready for collection. These can be collected from the Den between 10am – 5pm.

 

Do I need a printed ticket to enter the game?
No, you can enter with either a membership lanyard, printed ticket or your digital ticket from the INTIX app.

Who do I contact if I have any questions?

For all membership and game night questions, please contact Lachi Wilkins and Michelle Berry at nbl1@cougarfamily.com.