FAQs

I've purchased my ticket, how do I access it?

If you purchased a membership, you would have received an email outlining the steps to download the Intix app.

  1. Download the INTIX App on your smartphone.
  2. Click on Season Tickets
  3. Login to your INTIX account (remember to use the original email address used when purchased the Membership)
  4. Find your season tickets and swipe - left/right to view additional tickets (family members)

 

How do I collect my membership pack, if I purchased one?

If you've purchased a Supporter Membership, your pack will be mailed to you via Australia Post to the address on your account. All other membership packs can be collected on Game Day from the Ticket Booth at the entrance to the venue!

 

Are kids free?

Kids under the age of 13 can attend Tassie Tigers home games for free, but they will still need to aquire a ticket to be allowed entry.

 

Do I get an allocated seat with the purchase of my ticket/membership?

Only attendees who purchase a reserved seat membership or reserved grandstand seating will have allocated seats (selected during the check-out process). General Admission Memberships and General Admission tickets grant access to the Aurora Energy Tasmanian Hockey Centre grounds, but not grandstand seating.

 

Can I bring my own chair?

Absolutely! Our General Admission tickets give ticketholders access to the grass hill areas surrounding the playing turfs, so we encourage you to bring foldable camping chairs, picnic blankets, and pillows to make your experience as comfortable as you want.

 

Can I bring my dog?

Unless you require an assistance animal, the Aurora Energy Tasmanian Hockey Centre is pet-free. 

 

Can I cancel or transfer my Tassie Tigers ticket?

No, at this time we generally do not allow cancellations, refunds, or transfers of Tassie Tigers home game tickets. If you consider yourself to have an extenuating circumstance, please reach out to us via the contact information below if you would like to discuss this further.

 

Can I cancel my Tassie Tigers Membership?

No. Once purcased, memberships cannot be cancelled and are non-refundable.

 

What if I have more questions?

Please reach out to the Tassie Tigers team via email at tassietigers@hockeytasmania.com.au or by phone at (03) 6228 5976 with any other questions.