FAQ

1. Where is the arena and what is the full address? Sharks home games are played at the Canon Medical Arena, Sheffield Olympic Legacy Park, Worksop Road, Sheffield, S9 3TL. It sits in the Attercliffe area, close to the city's other Olympic Legacy Park venues.

2. Is there parking at the venue? Yes. There is on-site parking at the Canon Medical Arena. Spaces are limited on busy game days, so arrive early or use nearby public transport. We do not offer reserved parking. Parking is charged at £5 per vehicle or if you are a season ticket holder £3.

3. What time do doors open before a game? Doors typically open around one hour before tip-off. Most regular-season fixtures tip off at 4pm on Sundays or 7:30pm on Fridays, so check the specific fixture time on your ticket.

4. How do I buy tickets, and can I buy on the day? Tickets are available online in advance and, subject to availability, on the door. The arena holds around 2,500, so popular fixtures can sell out. Booking ahead is the safest way to guarantee entry, and season tickets cover all regular-season home games plus home Trophy and Cup fixtures.

5. Is seating allocated or general admission? All seating is allocated you can select your seats when you purchase your ticket. Season tickets place you in a fixed seat for the full season. 

6. Is the arena accessible for wheelchair users and disabled supporters? Yes. The arena is a modern, purpose-built facility with accessible seating and step-free access. If you need a wheelchair space, a companion ticket, or any specific assistance, contact the club before the game so the team can arrange it. All accesible or carers tickets will need to be book directly through our office please email claire.ellicott@thesheffieldsharks.com. 

7. Can I bring food and drink, and what is available inside? You can not bring your own food and drink in to the arena. There are bars and stalls that serve hot and cold food and drink on match days inside the arena.

8. Is there a bag policy? Large bags and rucksacks may be restricted or subject to search on entry. Bring the smallest bag you can and allow extra time for checks at the door.

9. What is the refund and exchange policy? Tickets are generally non-refundable unless a fixture is cancelled, postponed, or significantly changed. If a game is called off, follow the club's guidance on refunds or rebooking. Keep your confirmation email, as it is your proof of purchase.

10. Is it suitable for families and children, and do young children need a ticket? Yes. Sharks games are family-friendly, and family ticket bundles are offered across the season. Children under the age of 3 do not require a ticket (if they sit on a parents/carers knee) if you require a seat for them you would need to purchase a ticket.