Frenquently Asked Questions

What are my payment options? 

Intix accepts Visa, Mastercard and Amex when purchasing memberships online. 

 

Can I pay for my Membership/s in instalments? 

It is not possible to pay for your membership in instalments 

 

What if I need wheelchair access or accessible seating?

Contact nswpride@hockeynsw.com.au and we will gladly assist. 

 

How do I redeem my Membership pack? 

Members will pick up their Membership Packs. Further details on this will be provided closer to the season.

 

What merchandise will be in my Membership Pack?

Members will receive a number of NSW Pride branded items. Final inclusions for the Merchandise Pack will be confirmed at a later date. 

 

I did not receive a Membership card in my Membership pack? 

There is no physical Membership card this year, instead there is a digital Membership card which can be accessed when you download the Intix app.

 

How can I subscribe to receive NSW Pride emails? 

2026 NSW Pride Members will automatically be signed up to the NSW Pride Members database, this will be via the email address provided at the time of signing up or renewing.  

If you wish to opt-out, please unsubscribe through the email you have received – Please note that NSW Pride will be sending important information and exclusive Members only offers and competitions through your email address, so unsubscribing will result in Members no longer receiving this information. 

 
My contact details have changed. How do I update them? 

To update your details, please contact us at nswpride@hockeynsw.com.au and we will update them for you.

 

Can I cancel my membership? 

Once a Membership has been purchased, unfortunately, Memberships cannot be cancelled and are non-refundable.

 

Still have questions? 

If your question has not been answered above, please email nswpride@hockeynsw.com.au. If the matter is urgent, please call the Hockey NSW office during business hours on (02) 9764 1911 Monday – Friday.