FAQs

WILL I GET A PHYSICAL SEASON PASS CARD?

INTIX provides a fully digital membership experience. However, Newcastle Basketball will have physical season pass cards available prior to the start of the season. We will communicate via email when these cards are available and how to pick your card up prior to the start of the season.

DOES MY SEASON PASS GUARANTEE A SPECIFIC SEAT?

Your season pass provides General Admission access to all 10 men's and women's home games. Please note that General Admission seating at Newcastle Basketball Stadium is not assigned and does not include specific seat selections or seating categories.

WHAT TIME DO DOORS OPEN?

Doors typically open 30 minutes prior to tip-off of the women's NBL1 Game. Please check your ticket or our website for exact opening times. Occassionally we host Waratah League Games prior to our NBL1 games, therefore this may change the time doors will open. 

ARE THERE ACCESSIBLE SEATING OPTIONS?

If you require assistance, please speak to our staff upon arrival.

DO CHILDREN NEED A TICKET?

Children aged 4 and under may enter for free when accompanied by a paying adult. Our Child Ticket category is for kids aged 5-15 years old. Spectators 16 and over will need to purchase an Adult Ticket. 

WHO CAN PURCHASE A CONCESSION TICKET?

Concession tickets are available to eligible individuals, including seniors, pensioners, and other concession card holders. Proof of eligibility, such as a valid pension card, or senior card, may be required at the time of purchase or entry.