FAQs
Here you'll find answers to the most frequently asked questions about tickets, memberships, pricing, and more. If you can't find what you're looking for, feel free to contact our support team.
Memberships & Ticketing
Q How do I access my ticket(s) or membership?
You can log into your Intix account here to view, download, or re-send your tickets or membership confirmation.
Q How do I scan my membership QR code for entry on matchday?
Download the INTIX App on your phone and login, your QR Code to scan will be under 'season tickets'.
Q How do i navigate my account on INTIX?
please click the link here for a helpful guide on using your memberships/tickets
Q Do I need to print my ticket?
No, mobile tickets are accepted. Just show your QR code at the entrance via the INTIX app.
Q Can I transfer my ticket to someone else?
Yes, please find helpful guides below for accepting and forwarding INTIX Tickets:
Forwarding a ticket Article
Accepting a ticket Article
Q What’s included with my membership?
Please find list of membership types & inclusions listed here
Q When will I receive my membership benefits?
We will not be sending out any membership benefits via mail, the vipers scarf will be available to pickup on the first matchday on the 11th of October and following match days. You can pick them up at the merch stall when you show your purchased membership on your phone, please bring ID also.
Q When do we find out about the draws to win VIP Tickets and signed Vipers balls?
Draws will be posted up on social media and notification by EDM. Winners will be contacted at the appropriate times after the draws occur.
Q How do I purchase tickets for individual Match days?
All individual match day tickets including VIP will be released on the 27th of August 2026. Click the links below for the presale ticket prices for all 3 home matchdays and the Grand Finals
Event Details
Q What time should I arrive?
Doors open an hour prior to match start time. We recommend arriving at least 15 to 30 mins early.
Q What is the best way to get to the Matches?
| Match | Stadium | Address | Parking | Public Transport |
|
Rd 1 |
State Netball/ Hockey Centre |
10 Brens Dr, Parkville, VIC, 3052 | Available, extremely limited |
There are two convenient public transport stops which drop you right at our front door. |
| Rd 5 & Grand Finals |
MSAC |
30 Aughtie Dr, Albert Park, VIC, 3206 |
Available, extremely limited |
There are two convenient tram routes which drop you right at the front door. |
For more venue information : Plan Your Visit - State Sport Centres – Venues
Q. Are both Mens & Womens matches played on the matchday?
Yes, they will be played one after another, however, the order in which they play will be released closer to the date of the matchday.
Q Will there be merch available to purchase?
Yes, there will be a merch stand at all 3 home matches and the grand finals, information on what merch is available can be found here when it becomes available.
Q Where can I find more information about the Vipers squad/history?
The Volleyball Victoria website has all your Vipers needs, please click here for more information.
Q How can I pay for tickets or merchandise at the game?
The tickets are by card only, however, merchandise can be purchased with cash.
Changes, Refunds, and Support
Q What’s the refund policy?
Refunds are generally not given however they are looked at on a case by case basis so if you wish to request a refund please email memberships@volleyballvictoria.org.au
Q What if I lose my ticket?
Log into your Intix account to re-download it, or contact us for help.
Q How can I update my contact or membership info?
You can update your details in your Intix account settings.
Q Who do I contact for help?
For membership & event enquiries contact memberships@volleyballvictoria.org.au or phone us on (03) 9794 0009 (Ext 701)
For ticketing & INTIX account enquiries email help@intix.com
Q Where can I find INTIX's Terms and Conditions?
Please find our T&C's by clicking the link here