Terms and Conditions

TERMS AND CONDITIONS 

MEMBERSHIP PACKAGE:

  • An Adult is classified as someone aged 18 years and above at the time of purchase. 
  • A Child is classified as someone under 18 years old at the time of purchase.
  • The items included in Membership packages cannot be altered, removed, or exchanged (unless faulty) for any reason.   
  • 2026 Wolfpack NBL1 Memberships are capped and once sold, they are no longer available. However, Wolves Administration may release additional Membership packages based on availability where applicable. 
  • Wolves Administration will determine, at their discretion, the closing date for 2026 Memberships.
  • If Wolves Administration suspect any fraudulent or illegal activity in relation to your membership/tickets, they have the right to terminate your Membership at any time without refund. 
  • To prevent fraud or unauthorised use of accounts, Wolves Administration reserve the right to carry out checks and request additional information for verification. 
  • Memberships may not be offered for re-sale, re-sold, or exchanged. If this condition is breached, Wolves Administration reserve the right to immediately cancel the Membership without refund.

SEATING ALLOCATION: 

  • Reserved seating is available in either the East or West Grandstand. The West Grandstand is on the team bench side.
  • During the check-out process, each member will be asked to select their seats for the season.
  • 2026 Wolfpack NBL1 Memberships are sold on a first come, first serve basis. Wolves Administration will not accept special requests or place holds on seats.
  • 2025 Reserved Seat Members have until 11:59pm on Monday, January 26th 2026 to claim the same reserved seat/s that they held in the 2025 season. If they do not reclaim their seats by this date, the seats are re-released and will show available for purchase.
  • If 2025 Reserved Seat Members do not reclaim their existing seats, they can still purchase a membership package based on availability.
  • Wolves Administration will contact 2025 Reserved Seats Members through the contact details given on the Members INTIX profile. Wolves Administration are not responsible for the change of contact details and cannot be held accountable if contact is not received.
  • Wolves Administration reserve the right to adjust any seating allocation, layout, or map at any time. 

MERCH ITEMS IN PACKAGES:

  • Due to some of the merch items being specifically ordered for Membership packages, please be aware that packages may take 4 – 6 weeks to be ready for collection.
  • During the check-out process, the Member must specify what size they want for their merch item.
  • Due to some of the merch items being specifically made for Membership packages, we may not be able to accept exchanges or change of sizes. Each request will be individually assessed by Wolves Administration. 
  • The hoodie sizes can be found HERE.

REFUNDS:

  • Each refund request will be individually assessed by Wolves Administration. 
  • Refunds requested before the first game of the season may be eligible for a partial refund, excluding any goods or services that have been provided to date. 
  • Refunds will not be accepted or processed once the first game of the season has commenced. 
  • Any refunds (whole or partial) will be at Management's discretion.

INTIX ACCOUNT:

  • Wolves Administration are not responsible for your personal INTIX Account. This includes login email and password details. 
  • Each Member is responsible for ensuring that they enter the correct INTIX Account email address that they will use when accessing their memberships tickets. 
  • It is each Member's responsibility to ensure that they have their ticket accessible for entry into each home game during the season. 
  • Each Member is responsible for reading and agreeing to all INTIX Terms and Conditions associated with their account. 
  • Wolves are not responsible for any Members breach of INTIX Terms and Conditions. 

CONDITION OF ENTRY:

  • By purchasing a Membership package and/or entering the Wolves facility, you agree to give consent to your image, likeness, or voice being captured and used as any part of marketing material without compensation of any kind. 
  • Inappropriate, offensive, or aggressive behaviour towards any individual will not be tolerated by any Wolves Members. This includes but is not limited to players, coaches, managers, referees, spectators, WBA staff, game night staff, venue and facility staff, security, or other individuals in the venue. Failure to comply may result in cancellation of membership without refund or compensation.