FAQ's

MEMBERSHIP FAQ’S

1. How do I renew or sign up as a member of HC Melbourne?

Online:

Intix is the new membership & ticketing provider for the Hockey One League and its franchises. This change will require existing members to create a new account.

Please see instructions to do so.

  1. Enter email address and click submit. The system will require the member to create an account.
  2. Select Membership Type
  3. Select Seats, add to cart.
  4. Go to Checkout and purchase membership.

New members please complete the process above.

Contact admin@hockeyvictoria.org.au or phone 03 9448 2100 if you require support.

 

2. I’ve purchased a membership; how do I get my season ticket?

If you purchased a membership, you would have received an email outlining the steps to download the Intix app.

Please follow the below instructions:

  1. Download the INTIX App on your smartphone.
  2. Click on Season Tickets
  3. Login to your INTIX account (remember to use the original email address used when purchased the Membership)
  4. Find your season tickets and swipe - left/right to view additional tickets (family members)

 

3. When will I receive my membership pack?

 

2026 Membership packs will be posted directly to your door in the lead up to the season.

Thanks again for being part of the team and we look forward to seeing and hearing you at our opening game.

 

4. When will General Admission Ticketing be released?

 

General admission ticketing will be released in August. Please note the general admission area will be the standing and seating area around the pitch. If you want a reserved grandstand seat you will be required to purchase a membership.

 

5. Who is eligible to purchase a concession membership?

 

The following concession policy applies to the sale of 2026 HC Melbourne memberships:

  • Persons aged 18 and over as at 01 January 2026 are classified as an adult, unless they hold one of the following valid concession identification, then they are able to purchase a 2026 HC Melbourne membership at the concession rate:
  • Centrelink issued: Pensioner Concession Card (PCC)*
  • Department of Veterans’ Affairs card or Department of Veterans’ Affairs issued Pensioner Concession Card*
  • Full time secondary or tertiary student cards*
  • Centrelink issued: Health Care Card (HCC)*

 

6. What is the definition of a family membership?

2026 HC Melbourne family memberships must consist of two (2) adult and two (2) junior members.

 

7. Is my HC Melbourne membership transferable?

Yes, HC Melbourne Memberships are fully transferable. If you are unable to attend a game, help us keep State Netball Hockey Centre – Parkville full by sharing your Membership with friends, family, or anyone else who wants to support. Please note, the individual using your membership needs to be eligible for your membership category (e.g., adult for adult, junior for junior etc.).

 

8. I am a HC Melbourne Member and would like to attend an interstate match. How do I purchase tickets?

 

HC Melbourne members will have access to purchase a ticket to away interstate matches through Intix.

 

9. Can I cancel my HC Melbourne membership?

 

No, once a 2026 HC Melbourne Membership is purchased it cannot be cancelled and is non-refundable.