FAQ - Membership

How can I access my digital membership card?

To gain access to your season digital membership card on your phone:

download the INTIX App
Click HERE for Apple or HERE for Google Play
Make sure to log into your account that you used to purchase your membership.
select the Season Ticket icon to view your membership, swipe right to view multiple memberships purchased ie. Adult & Child.

I purchased a Family season pass will I be able to swipe between tickets on the App?

Yes, via the INTIX App you will be able to swipe right to see all 4 of the tickets to be scanned.

If you are having trouble - Please contact events@basketballact.com.au if you have any membership enquires. OR

Phone (02) 6189 0709

I purchased a ticket for the up and coming game day and is yet to receive the QR code, what do I do?

Ideally, Downloading the INTIX App will alleviate any of these issues as the tickets will be availible on your account on the INTIX App, which can be scanned at the entry way to the stadium. In some instances, the confirmation email with your ticket may end up in the junk folder, so checking your junk box to see if it is there.

If all above fails, then once you purchase a ticket, your name will be available at the door. You would just have to provide your name to the ticket scanner volunteer to search for your name on game day.