FAQ's

FREQUENTLY ASKED QUESTIONS

When can I buy an Adelaide Fire Membership?
Membership sales will then open up to everyone from Thursday, 11th of June 2026. 

Can I get a concession?
If you have a current Pension, Seniors or Full-Time Student Card you qualify for a concession.
** Please note that identification must be presented at entry to the stadium. 
** A Health Care Card is not accepted for Concession tickets.
** Failure to present a valid Concession Card can result in memberships being cancelled. 

What are the age groups for tickets?
* Juniors - 12 years and under
* Students - 13 - 17 years
* Adults - 18 years and over

When will I get my Membership pack?
The Adelaide Fire will send notification to all members when their packs are available.
Packs will be available for collection from the State Hockey Centre. 
For those who selected postage as an option, will be advised when their pack is on its way.

Can I give my match ticket to someone else, if I cannot attend a match?
Of course! Once you receive your match tickets within your INTIX account, this enables you to forward match tickets to anyone, if you are unable to attend at any point.
Once you forward a match entry ticket to someone else, this in turn disables your membership ticket access for that particular match, so the ticket cannot be used multiple times. 
Your membership ticket access will then reactivate again for the next available match. 

Can I cancel my Membership, or get a refund?
As the season is short, we do not offer any refunds or membership cancellations.